Like in any profession, an attorney will typically grow their skills and abilities over time. Getting to know how to deal with individual insurance adjusters, defense attorneys, and even judges takes time.
When you call your attorney’s office, it is common to speak with a paralegal. However, there are times when it is necessary to speak directly to your lawyer, and your lawyer should be willing to take, or return your calls within a reasonable amount of time.
Not every lawyer is a trial lawyer. In fact, insurance companies and defense attorneys know whether the lawyer that they are negotiating with is a trial lawyer or not, and typically offer less money to lawyers that they know are not able or willing to fight it out in a courtroom. Therefore, it is very important to make sure that your lawyer is a trial lawyer, or that they have a trial lawyer associated with their firm, in order to ensure the best possible outcome on your case.